A few years ago, a prospective client came to us and said they were interested in implementing Projector as their Professional Services Automation (PSA) tool. At the time, they were a small, 8-person start-up consultancy and Projector was probably overkill for their existing needs. They predicted, however, that they were going to grow, both in size and in complexity. And grow they did—like a weed on steroids. Within a few years, their staff expanded 25-fold, they started up operations in five different countries, and they expanded beyond their traditional consulting business model. They turned themselves into a very attractive strategic acquisition target for one of the largest and most well-respected global firms in their space, and still use Projector to this day.
That narrative is one that any entrepreneur or business leader can and should rightly be proud of. That’s not the whole story, however, as there is a secondary theme that accompanies this main plot line. That sub-plot is a tale about how the company accomplished this entire process with a single set of systems: Continue reading