Over the years we’ve noticed that the top performing professional services firms are always tinkering with their processes. Their growth strategy is a combination of selling more on the front end, and adjusting delivery operations on the back end. Seasoned managers are constantly evaluating incremental costs and benefits, and making a chorus of small changes that effect dramatic improvements in bottom line results.
For professional services organizations (PSOs) that have limited visibility into their staffing and delivery operations, focusing on incremental improvements may seem trivial. Who has time to focus on leveling resource demand to increase utilization rates by 0.5% when it might take a whole week just to understand current performance? Sure improvements in resource utilization translates into profitability, but doesn’t winning a new project do the same thing? Well…only sort of. Continue reading